Store Policies

Willow Dock Designs is a pop-up and online boutique. Items available on our site will ship within 4-7 business days. You will always receive shipping notifications!

 

At this time, we do not offer rush shipping or rush orders. We ship first class USPS. Once your package leaves Willow Dock Designs, we are no longer responsible for your items. It is the customer's responsibility to contact USPS with any issues regarding your package. This includes delays in delivery, damaged items, etc. We all wish we could speed up the post office.

If for some reason your order is "returned to sender", meaning returned back to Willow Dock Designs, for any reason, we will invoice you for a new shipping label that has to be created to re-ship your package. Please double check your shipping address BEFORE you check out. 

Due to the unique nature of our boutique items, all sales are final. This means that we do not offer refunds or exchanges once a purchase has been made. We encourage our customers to carefully review their selections, sizes, and product details before completing their purchase. If you have any questions about an item, our friendly customer service team is here to assist you.

If you happen to receive an incorrect order or a defective item, please message us on our website or Facebook and we will have the corrected items out ASAP! If for some reason you are unhappy or have a problem with your order, please message us on pur website or Facebook. At Willow Dock Designs, we strive to make all of our customers happy! Please show us courtesy and give us the opportunity to fix any mistakes. 

Due to the unique nature of our items, we do not offer returns or exchanges, unless it is an error on the part of Willow Dock Designs. After 14 days of receiving your order, Willow Dock Designs is not responsible for any rips. holes, tears, etc, that are due to manufacturing defects. See our "REFUNDS & EXCHANGES" page for more information. 

Please understand that these policies are in place to make sure that YOU get the best product and customer service possible from us here at Willow Dock Designs. We are MOST grateful for every single one of you who is a part of the Willow Dock Family!